Welcome to Heiam Collective (“Heiam,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, www.heiamcollective.com (the “Site”), and the purchase of any products or services offered through it (collectively, the “Services”). By accessing or using the Site, you agree to be bound by these Terms. Please read them carefully before using our Site or making a purchase.
Access to our Site is permitted on a temporary basis. We reserve the right to withdraw, suspend, or modify the Services without notice. We are not liable if the Site is unavailable for any reason or period. From time to time, access to some or all parts of the Site may be restricted for maintenance or updates. This Site may include links to other websites not operated by Heiam Collective (“Linked Sites”). We have no control over these Linked Sites and accept no responsibility for their content, privacy practices, or any loss or damage that may result from your use of them.
Your privacy is important to us. Please refer to our [Privacy Policy] to understand how we collect, use, and protect your personal data. By using this Site, you consent to the practices described in the Privacy Policy and warrant that all information you provide is accurate.
You agree not to misuse this Site. This includes (but is not limited to): engaging in any unlawful or fraudulent activity; distributing malware, viruses, or harmful code; attempting to hack, interfere with, or disrupt our systems; uploading offensive, obscene, or infringing content; sending spam or unsolicited promotions; or violating any intellectual property or proprietary rights. We will report any unlawful use to relevant authorities and may disclose your identity where required by law.
All content on this Site—including images, text, designs, product photography, graphics, and trademarks—is the intellectual property of Heiam Collective or its licensors and is protected by copyright and trademark laws. You may view, download, or print content for personal, non-commercial use only. You may not reproduce, distribute, or exploit any materials from this Site without our prior written consent.
By placing an order through our Site, you agree to the following terms:
(a) Eligibility – You must be over 18 years of age and legally capable of entering into binding contracts. You agree that all information you provide during checkout is accurate, complete, and authorized for use.
(b) Our Contract – After you place an order, you’ll receive an acknowledgment email confirming we’ve received it. This acknowledgment does not constitute acceptance of your order. A contract is formed once your order is shipped and a confirmation email is sent. Only the items listed in that confirmation are part of the contract.
(c) Pricing and Availability – All prices are listed in USD. While we strive to ensure accuracy, errors may occur. If an error in price or description is discovered, we’ll contact you before processing your order to confirm or cancel it. Prices and availability are subject to change at any time without notice. Shipping costs and applicable taxes are calculated and displayed at checkout.
(d) Payment – We accept major credit and debit cards, PayPal, and other payment methods supported by Shopify. By submitting payment information, you confirm you are authorized to use the provided method. Your card or account will be charged upon order confirmation.
(e) Shipping and Delivery – Dispatch times vary depending on item availability and destination. Estimated delivery times are provided at checkout but are not guaranteed. Heiam Collective is not responsible for delays due to customs, couriers, or events beyond our control.
(f) Returns and Exchanges – We accept returns or exchanges within 14 days of delivery for unworn, undamaged items in their original packaging. Custom, made-to-order, or engraved pieces are final sale. To request a return or exchange, please contact [insert email] before shipping your item back.
The materials and products on this Site are provided “as is” without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose. To the fullest extent permitted by law, Heiam Collective is not liable for any direct, indirect, incidental, or consequential damages arising out of your use of the Site or products purchased through it. This does not affect our liability for death or personal injury resulting from negligence or any other liability which cannot be excluded under applicable law.
You may link to our homepage in a fair and legal way that does not harm our reputation or suggest endorsement where none exists. We reserve the right to withdraw linking permission at any time.
You agree to indemnify and hold harmless Heiam Collective, its founders, employees, and affiliates from any claims, losses, or damages (including legal fees) arising from your breach of these Terms or misuse of our Site.
We reserve the right to revise or update these Terms at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes are posted means you accept those updates.
These Terms are governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions. Any disputes will be resolved exclusively in the courts of New Jersey, United States.
If you have any questions, complaints, or comments about these Terms, please reach out to us at info@heiamcollective.com or visit www.heiamcollective.com.
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