For all inquiries, please email info@heiamcollective.com and we’ll be sure to get back soon.
Heiam is the jewelry we wish we’d had growing up.
Founded by best friends Angie Heiba and Noha Amer, two first-generation Egyptian Americans and third-culture kids, Heiam is the intersection of heritage, identity, and intention. Growing up in the U.S. while spending summers in Egypt, we learned early that identity is layered—and so are the stories we carry. Heiam grew from the merging of all those influences: the cultures that shaped us, the memories that inspire us, and the love we want to carry forward.
Every piece is designed with meaning, honoring Middle Eastern motifs while embracing a modern, timeless aesthetic. We work in small batches, crafting in solid silver and gold, because we believe jewelry should last beyond trends—it should last a lifetime. The name Heiam merges our last names (HEI-ba + AM-er) and carries a deeper meaning: the most intense degree of love.
For us, jewelry isn’t just adornment—it’s a story, a heritage, a statement. It’s designed to be worn, remembered, and treasured.
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Refunds are issued only after the returned item is received and inspected.
You can find our full policies here:
Heiam jewelry is crafted exclusively from 925 sterling silver, 14k gold, 18k gold, and ethically sourced gemstones. We design with longevity in mind, choosing enduring materials over fast fashion trends. Each piece is thoughtfully designed and handcrafted with care. Subtle variations are a natural part of the handmade process and reflect the individuality and craftsmanship behind every piece.
For specific details on each piece, please refer to the product descriptions.
All Heiam pieces are made from 925 sterling silver, 14k gold, or 18k gold and are designed to be worn and loved. With a little care, they’ll last for years.
General Care (All Metals)
Sterling Silver (925)
Gold (14k & 18k)
Extra Tips
If you ever have questions about caring for a specific piece, feel free to reach out to us at info@heiamcollective.com.
Once an order is placed, we are unable to guarantee changes or cancellations due to our quick processing times. However, if you need to make changes, please contact us immediately at info@heiamcollective.com and we will do our best to assist.
Contact us immediately at info@heiamcollective.com.
If the order hasn’t shipped yet, we’ll update the address for you.
If it has already shipped, we recommend contacting the carrier directly to request an intercept or hold.
All orders are shipped within the United States using trusted carriers. Orders are processed within 1–3 business days after purchase (excluding weekends and holidays). Once shipped, most packages arrive within 3–7 business days, depending on your location and carrier.
Once your package ships, you will receive a confirmation email with a tracking number so you can monitor its progress.
We currently ship within the United States only.
Shipping insurance is automatically included on all orders.
You can find our full shipping policy here:
At this time, we offer standard domestic shipping only. We hope to expand our shipping options in the future.
You can find our full shipping policy here:
At this time, we only ship within the US.
We hope to expand our shipping options in the future.
You can find our full shipping policy here:
We accept returns within 14 days of delivery.
To start a return, please email info@heiamcollective.com with:
• Your order number
• Photos of the item
• The reason for your return
Once we review your request, we’ll email you with next steps and return instructions.
We offer free returns for any item that arrives defective or incorrect. For all other returns, the cost of return shipping will be deducted from your refund.
Returned items must be unaltered and in their original condition. Items that do not meet these requirements may not be accepted.
After we receive and inspect your return, approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank.
You can read our full return policy here: Refund Policy
In the rare case that there is a defect in your order kindly contact us on info@heiamcollective.com to arrange a return and refund.
We insure all outbound orders while they are in transit.
If your package appears lost or has not arrived, please contact us within 3 days of the expected delivery date so we can assist in opening a claim with the carrier.
Once an order is marked as delivered by the carrier, responsibility for the package transfers to the recipient. We are not responsible for packages lost or stolen after delivery, including porch theft or mis-delivery.
We recommend shipping to a trusted and secure address to avoid loss or theft of packages.
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